Metronet Customer Service
Metronet’s customer service receives mixed reviews from users. Many customers report smooth installation experiences and responsive support when everything goes as expected. However, others have expressed frustration with long wait times, billing issues, and difficulty resolving more complex problems. Some users mention being transferred between departments or having to make multiple calls to get clear answers. While Metronet does offer phone and online support, the overall experience seems to vary by location and the type of issue.
Connect with Metronet Customer Service
If you ever have any kind of technical problem, don’t hesitate to contact Metronet fantastic customer care.
Phone Support
- Customer Care & Residential Sales: Call (877) 407‑3224 from Mon–Fri (8 a.m.–6:30 p.m. EST).
- Repair & Technical Support: Call at (877) 407‑3224 (available 24/7 for ongoing service issues).
- Automated Payments: Call (866) 517‑3712 (available 24 hrs every week)
- Text/SMS Support: Text “Agent” to 95798 to connect with support via SMS
Live Chat Support:
Through their official website, Metronet provides real-time assistance. Connect with their support team through live chat.
Navigate their Support page
Click “Chat With Us” to start
Get answers to your queries anytime it’s visibly active.
Email Support
For email inquiries, reach out to customer_service@metronetinc.com
Address residential + business support, also fill out contact form on Metronet’s Contact Us or Support pages
Metronet App
Using portal.metronet.com for account management, set up autopay, check usage, view bills and request services.
Social Media Support
Metronet maintains an active presence on social media platforms (FaceBook, Instagram, Twitter (X), YouTube for sharing outage alerts, service updates & promotions etc.
Whenever you find any troubleshooting issue, bill payment or an outage issue, contact the Metronet support team through your preferred method to solve your problem.
Ready to Upgrade your Metronet internet?
Get in touch with other Spectrum customers and get answers to frequently asked questions by visiting the Metronet Community. If you have any questions or concerns, feel free to contact Metronet customer care department via any of the available channels.
FAQ
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