Optimum Customer Service

Optimum’s customer service is exceptional for internet, TV and mobile services. Either you are experiencing any technical issue, query related billing or need assistance, a team is available to provide them the best help.

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888-300-14587

Connect with Optimum Customer Service

Their goal is to provide the finest customer experience by providing dependable internet, TV, and phone services.

Phone Support

Call at 1-877-694-9474 for immediate assistance regarding the billing inquiries or any general customer service. They are available 24/7 for any assistance for internet, TV and phone services related problems and issues.

Chat Support

Engage with their live chat feature for immediate assistance and quick resolutions related to your questions. Communicate with their sales team online to explore their service offerings and promotions.

Optimum Mobile Support

In case of optimum mobile-related queries, contact them at 1-866-200-7273 to access their online chat for assistance with mobile services.

Optimum App

Download the Optimum app for instant bill payment, managing Wi-Fi, troubleshooting issues and many more. Get it My Optimum app for self-service options.

Online account management

Get an Optimum account, sign-in and pay your bills and access the support resources.

Service Outage Information

For getting know about the service outage information, visit Optimum Outage Center to stay informed about every service disruption.

FAQs and Troubleshooting

Contact their Answer Center to get answers of their general questions and step-by step troubleshooting guides.

Social media Support

Get support from their social media handles related to new updates and support like Twitter: @OptimumHelp and Facebook: Optimum

Optimum office locations

If you prefer in-person assistance, you can visit their local retail stores for getting support and services. Use their store locator to find the nearest outlet. Depending on their locations, their customer service numbers vary. Few are mentioned here:

Depending on your location, you can reach Optimum customer service at the following numbers:

Contact at 631-393-0637 for NewYork
Contact at 203-870-2583 for Connecticut
Dial-in 877-491-0050 for West Jefferson, NC
Dial-in 718-860-3514 for Bronx- Brooklyn – Westchester, NY
All Other Areas: 877-694-9474

Call to Order: 1-800-454-0843

FAQ

You have questions, we have answers

You can reach Optimum customer service by calling 1-866-200-7273 or by visiting optimum.com/support for live chat, support articles, and troubleshooting tools.

Optimum’s customer service is available 24/7 by phone and live chat. In-store hours may vary by location.

You can pay your bill online through your Optimum account, via the Optimum app, by phone, or in person at an Optimum store.

Start by rebooting your modem or cable box. For more help, visit the Optimum Support Center or use the My Optimum app for step-by-step troubleshooting.

To return equipment, bring it to the nearest Optimum store or request a prepaid return label to ship it back. Be sure to return all items to avoid extra fees.